Rosanna Davison admitted she almost “cried into her tea” after trying for hours to buy Coldplay tickets – only for Ticketmaster’s website to crash when she reached the top of the queue.
The former Miss World is one of thousands of music fans who were hoping to buy tickets to see the rockers when they play four nights at Croke Park in Dublin next year.
But the mum-of-three revealed that after two hours in the virtual queue, the Dubliner failed to get any tickets.
She told her followers on Instagram: “If you’ve successfully got your Coldplay tickets today, then congratulations. I hope you have a great time.
READ MORE: 'What an absolute joke' - fans fume over Ticketmaster issues during Coldplay presale
“I sat there probably like hundreds of thousands of people with the browser opened, actually close to two hours this morning. It started off with a queue of 49,000 people and it went right down quickly enough down to 1,000. I was getting very excited and then suddenly the site crashed.
“The Ticketmaster site crashed and just an error message came up and I refreshed, refreshed, went back, went forward, refreshed, had a little cry into my cup of tea and that was it. I couldn’t get back on. I had to head out. I couldn’t sit around on the computer all day.
“There you go, it wasn’t meant to be.”
But a spokesman for Ticketmaster reiterated their statement from Tuesday that the website was working.
“In terms of the site - everything is in working order, tickets are selling as normal and the site has not crashed.
"As per our advice on social media, fans should clear their cache/cookies and ensure they aren't using any VPN software on their device/WiFi.
Alternatively, they can use a different browser/device or use mobile data instead of WiFi."
Rosanna was among the thousands of frustrated Coldplay fans who failed to nab tickets in the second presale.
On Tuesday it was revealed Coldplay fan Ita O’Brien was quoted E987 for just one ticket.
Furious fans took to Twitter to vent their anxiety and frustration both at the length of queues and the technical problems they encountered soon after.
One man wrote: "My wife queued online for 2 hours for pre-sale Coldplay tickets on Ticketmaster.
"Finally get to number 1 in queue (from 20,000) only to be told no tickets and given next dates/times tickets on sale. What an absolute joke."
One woman tweeted: "I went from 35th to nothing! Ticketmaster is a joke of a site!!" accompanied by a screenshot showing her place secured in the presale queue, even though a notification pops up to tell her she should not be there unless she follows a special link and has a unique code.
One sympathetic commenter replied to the tweet saying: "My sister got to #2 and it did this."
Another commenter appeared to have an explanation for the havoc, stating that people who thought they were 'kicked out' of the queue in fact "didn’t go to Ticketmaster through the presale link that you got in an email."
