Frequently Asked Questions

The apartments are located in the center of Paris, which implies busy neighborhoods. The good news is almost all apartments windows have double-glazing (please see each apartment description for details) - the same used by luxury hotels. As a result, most of the apartments are extremely quiet. We believe you get the best of both worlds: a fabulous view and a good night's sleep. If you are a very light sleeper, please don't hesitate to ask which apartments we would recommend.

France has energy laws/regulations to reduce the consumption of electricity. Some apartment buildings have a central radiator system and heat is usually turned on, by the building management, in late October or early November until April. Once on, the temperature can be regulated inside most apartments. For apartments with building regulated heat, kindly note, heat is not available outside of these building-controlled times.

We can understand your desire to have a working fireplace; however, in accordance with the law and due to safety concerns, all of our fireplaces must be strictly ornamental. Additionally, as it was against the law to use fireplaces in Paris for so long, some buildings have chosen to close up the chimneys permanently, so no fireplaces in these building can be used.

These devices are not installed in every property. Smoke detectors and carbon monoxide detectors are not required in homes or vacation rentals in Paris or London. We recommend bringing your own portable smoke and carbon monoxide detectors.

Most personal electronics such as smart phones, tablets, and laptops are dual voltage and will work if you have a plug adapter for the UK/Europe. We recommend bringing one or two adaptors so you can charge all your devices. Here is our link to our favorite adapters: Must-Have Travel Essentials.
Please note. Certain appliances, such as electric curlers, flat irons and American hairdryers will not work with a plug adapter and require a voltage converter (transformer).

Landline phone availability varies by property. If a landline is important to you, please inquire if one is available in the property before making a reservation. If you are planning to use a cell phone we recommend confirming coverage with your mobile provider or arranging an alternative phone option during your stay.

In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we have partnered with Red Sky Travel Insurance to help protect you and your vacation rental investment against the unexpected.

The Sun Trip Preserver plan by Red Sky Travel Insurance provides cancellation and interruption services as well as emergency assistance and travel services to cover you under certain situations that result in having to cancel your travel plans.

The vacation rental insurance is optional but can be easily added to your booking when you make your reservation. Please note: Rental Insurance must be added at the time of booking or before the final payment is due.

To learn more about Sun Trip Preserver or to file a claim, please visit https://www.trippreserver.com/products/sun-trip-preserver/

Helpful Links:
•   Sun Trip Preserver – Why Buy?
•   Sun Trip Preserver Plan Summary
•   Sun Trip Preserver Cancelflex Plan Summary

If you would like to find your plan, you can visit this page, under 'Find My Vacation Rental Management Company or Ski Pass Provider' please select Vacation Perfect.

If there is a problem during your stay, please let the local contact know right away and they will do their best to address the issue as quickly as possible. For example, small appliances can be changed or most repairs can be done within one business day.

The staff of the local service company will help any way they can - from referring you to a doctor to recommending a private chef, private driver or hairdresser. Our guests tell us that this personal service is what makes us different, and the reason they come back to Paris Perfect year after year.

The Paris Perfect confirmation materials include: Vital Information document, the Neighborhood Guide and the City Guide.  The Vital Information document with the arrival instructions and property address are downloadable from your guest portal after final payment has been made. We partner with several excellent local companies for tours, experiences, private drivers. See the array of choices and how to book on this page.

There are no "hidden fees" in your reservation. Guests pay the rental amount, accidental damage waiver and tourist tax, if applicable and the payment processing fee. The rental amount includes:

• Amenities listed for each property on the website
• Final cleaning and utilities for some properties
• Greeting fees during normal business hours
• 3.25% Payment Processing Fee

  The nightly booking rate includes the following:

• The amenities listed for each apartment that may include free calls to most landlines throughout the world, high-speed WiFi, cable television and Nespresso machine with a starter supply of coffee pods and other amenities
• Paris guide with apartment details and loads of information about Paris and your neighborhood
• Luxury cotton towels, high thread count sheet sets, bath soaps and lotion
• Starter supplies of dishwasher and laundry soaps, garbage bags and paper towels
• Prices include taxes and commissions

Please note that normal utility usage is included. We kindly ask our guests to switch off the air conditioning or lower the heat when they are out of the apartment for several hours because electricity prices in France are very high. In a few cases, guests have left windows open while the air conditioning or heating was running, which led to extremely high utility bills. We were obliged to charge them for the excess charge. However, we have never taken advantage of a guest with unfair charges.

We pride ourselves on offering fine properties with nice furnishings, antiques, fine linens and top-of-the-line appliances. We want you to feel at home and enjoy every moment of your stay without worrying about any "What ifs?" should something happen. Because accidents happen, our goal is to ease your mind by minimizing your costs if they do. In order to make your stay as worry-free as possible all guests are required to purchase a non-refundable Accidental Damage Waiver that covers you for accidental damage and/or breakage up to $1,500 USD per stay.

The Accidental Damage Waiver covers incidents such as:

• Knocked over lamps, decorative objects
• Broken kitchenware, crystal and porcelain
• Accidental spills on furniture and rugs
• Stains on bedspreads, mattresses, linens, rugs, drapes
• Marks and scuffs on walls or furniture
• Cost to repair electrical appliances broken to carelessness

The Accidental Damage Waiver does not cover:

• Costs incurred due to negligence or irresponsible conduct
• Extra cleaning if the property is not left neat and tidy
• Costs to replace property locks and keys - covered by Key & Cleaning Deposit
• Costs for accidental damages in excess of the maximum $1,500 USD coverage limit
• Damage or loss that is not disclosed prior to check out
• Theft, loss or damage to any property owned or brought onto the premises by the guest

Please note: The non-refundable waiver does not negate your responsibility to be respectful of owner's property and to leave it neat and tidy on departure. To avoid erroneous blame, guests must notify their greeter by email or telephone if anything is amiss when you arrive at the property. Damage not reported, or that are the result of negligence/intentional acts, are not covered under this plan.

Please contact us to confirm availability, and we'll help you plan your stay. Once you decide to book, we will send you detailed instructions on the next steps. For a rental period of less than 30 nights, we ask for 50% payment to confirm your reservation and the remainder of the payment 60 days before arrival. If you are arriving within 60 days, full payment is due upon booking. On receipt of final payment, the Neighborhood Guide and the City Guide is provided to help you plan your stay in Paris. The Vital Information document with the arrival instructions and property address are downloadable from your guest portal after final payment has been made.

For bookings of 30 nights or more, as well as more details on payment and the booking process, visit our Terms and Conditions page or simply email us.

Check-in is from 3:30 pm and check-out by 10:00 am. We understand early arrivals, especially with international flights, and will do our best to accommodate you. For a guaranteed early check-in from 9:00 am, we recommend booking the property from the night before. If that’s not possible or you prefer not to reserve it, please contact Reservations at [email protected] for luggage storage options until your scheduled check-in time.

A late check-in fee applies for arrivals after 7:00 pm, payable in cash in the local currency to the Local Contact on arrival, unless your accommodations have keyless entry. If you do not have cash at the time of your greeting, your credit card will automatically be charged for the late fee plus a 25% administrative and payment processing fee the day after your check-in. The latest arrival is typically 10:00 pm, though exceptions may be possible with advance approval. Contact Reservations for details if arriving late.

Check-out is by 10:00 am. If you’d like a later checkout, please contact your Local Contact the morning before departure. For guaranteed late checkout, booking the night of your departure is recommended.
 

Once your reservation is confirmed you will receive detailed information about the welcome process and how to schedule your check in appointment.

Regretfully no. There are no building codes/standards for disability compliance. From a practical standpoint, properties dating back centuries do not have elevators, doorways or hallways designed to accommodate wheelchairs. Many buildings have small steps or uneven floors at the entrance or in the lobbies. Some apartments have internal stairs and/or raised floors to accommodate plumbing/renovations. If you have a specific question for your personal situation, please contact our Reservations department

The apartment listing will state whether there is an elevator in the building; this can be seen under the link for Amenities. 

Paris is known for its rich history and architecture, with many buildings dating back several centuries. These historical structures were not originally designed to accommodate modern amenities such as elevators. Therefore, retrofitting elevators into older buildings was a challenging task due to limited space, architectural constraints, and preservation considerations; design considerations often prioritize maintaining the building's original charm and character. The compact nature of some elevators reflects the unique challenges associated with retrofitting modern amenities into old and architecturally significant buildings.

No, the properties are non-smoking, including terraces, balconies and all common areas of buildings.

We do not allow any pets.

The cancellation terms are firm; we are not able to make exceptions.

• Cancelling more than 60 days before arrival date: Payments are refundable*, minus:
  • Payment processing fees
  • Change admin fees (if applicable)
  • $350 USD cancellation administration fee
  • Applicable fee charged by bank to process the refund.
• Cancelling 60 days or less prior to arrival date: No refund.

*Overriding terms for some properties: 30% of the total booking fee (excluding security deposit) is non-refundable upon booking for some large and high-quality properties, including villas.

Reservation Modifications/Postponement: The charge for modifying or postponing a reservation more than 60 days before arrival starts at $125 USD. Within 60 days of arrival any date change is considered a cancellation of your original dates which is not refundable and payments cannot be applied to a future reservation.

Read the full terms and conditions here.

For your safety and trust, we have procedures in place to verify guest identity. As part of the booking process you may be asked to complete ID verification. Failure to complete the verification, or failing the verification, may result in cancellation of your booking. The ID verification is provided by a third party. You can view their full privacy policy here.

Yes, we work with travel agents. Although we respect the amount of work it takes to coordinate travel plans, Paris Perfect does not pay commission. We would be happy to add a service fee for you, just let us know the amount you wish to add to the booking. It will be your responsibility to invoice us after your client’s stay for payment of your service fee.

Yes, we offer lots of tips and ideas for your Paris vacation!

• Subscribe to our newsletter
• Read our blog for terrific information for inspiration and how to get the most out of your Paris stay.
• See the recommended tours and experiences on our Paris Info page.

Building work, neighboring apartment work and street work are outside of our control. However, we’ll always inform you if we receive advance notice of construction planned in your building or nearby. Unfortunately, property owners aren’t required to notify neighbors, so sometimes work happens without warning. As you can imagine, in a city where buildings date back centuries, repairs are ongoing and unpredictable. Sometimes repairs to elevators, building maintenance, and/or utilities are needed unexpectedly, and we may not know in advance. We understand this can be frustrating and do our best to stay informed so we can keep our guests updated. Should construction occur during your visit, our team is happy to assist with guidance to make your stay as comfortable as possible.

Thank you for thinking of us for your charity fundraising efforts. We allocate all of our donations to a single charitable organization that we’re involved with. Sorry we not able to donate to additional non-profit organizations however we are happy to work with your organization's members and contributors if one of them would like to sponsor a stay and underwrite the cost. Paris Perfect will work with the organization or contributing member to define the value and terms. We can provide a voucher along with photos and copy for the auction catalog in the name of the contributing sponsor after terms have been agreed and payment has been received by Paris Perfect, so the underwriter can then donate it as an auction item.